2024: Developed the Payments Reconciliation application at Visiquate, streamlining the cash reconciliation process and reducing employee time input by 25%, with future automation projected to achieve an 80% decrease in effort.
2023: Delivered exceptional client service, new products, and expert consulting services to Visiquate’s top client, resulting in a contract renewal and a 10% increase in client revenue.
2023: Developed clients Quality Initiative including KPI, Analytics responsible for maintaining data integrity.
2022: Championed VisiQuate's development of the Hot Swap feature, ensuring service availability 24/7.
2020: Directed the deployment of a new ticketing system at Enloe Hospital, achieving 100% IT participation and a 2X increase in inter-department efficiency.
2019: Spearheaded the implementation of Mobile Device Management (MDM) product at Enloe Hospital, saving hundreds of IT device management hours via automation.
2015: Implemented Radiation Oncology's new EMR software, moving personnel from paper charting to electronic charting.
2013: Drove the implementation of a voice recognition system in Radiology at Adventist Health, reducing the average turnaround time from 2 days to just over an hour.